At Sunrover Dog Daycare LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard customer data in compliance with all applicable laws, including U.S. federal, Oregon state, Deschutes County, and Sunriver City regulations.
1. Purpose of Data Collection
We collect and use customer data solely to:
- Facilitate Bookings: Process and manage reservations for daycare, boarding, and other services.
- Communicate with Customers: Send important updates regarding bookings, policy changes, and reminders.
- Handle Emergencies: Contact pet owners in the event of health concerns, emergencies, or incidents involving their pets.
- Send Gifts and Follow-Ups: Ship thank-you gifts, condolence items, shipping purchased merchandise, or other tokens of appreciation.
- Provide Personalized Support: Address customer inquiries, special requests, and other service-related needs.
We do not sell, rent, or share customer data with third parties for marketing or other purposes unrelated to the operations of Sunrover Dog Daycare LLC.
2. Information We Collect
The types of personal information we collect include:
- Contact Information: Name, email address, phone number, and mailing address.
- Pet Information: Pet names, breeds, ages, medical history, vaccination records, and behavioral notes.
- Payment Information: Credit card details and billing information (processed securely through our third-party payment processor).
- Emergency Contacts: Alternate contacts for use in urgent situations.
3. How We Use Your Information
Your information is used strictly for:
- Managing and confirming bookings.
- Communicating updates, policies, and service changes.
- Ensuring the safety and well-being of your pet while in our care.
- Coordinating emergency responses, including contacting you or your designated emergency contact.
- Sending thank-you notes, gifts, shipping purchased merchandise, or other customer appreciation items.
- Reaching out in exceptional circumstances, such as expressing condolences in the event of a pet’s passing.
4. Data Security and Storage
We implement strict measures to protect your personal information, including:
- Encryption: Securing sensitive data, such as payment information, through encrypted platforms.
- Access Controls: Limiting access to customer data to authorized employees only.
- Secure Platforms: Storing data on secure, compliant systems and regularly monitoring for potential vulnerabilities.
Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Sharing of Information
We do not sell or share customer data with third parties, except as necessary for:
- Emergency Veterinary Care: Sharing pet information with veterinary providers to address urgent medical needs.
- Legal Compliance: Responding to lawful requests from authorities or complying with applicable laws.
- Operational Needs: Partnering with secure, trusted third-party service providers (e.g., payment processors) to facilitate services.
6. Customer Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Update Your Information: Correct or update your personal or pet information at any time.
- Delete Your Data: Request that we delete your personal information, subject to legal and operational requirements.
- Opt-Out of Communications: Unsubscribe from non-essential communications such as promotional emails.
To exercise your rights, please contact us at info@sunroverdogdaycare.com or 1-(541)-209-0053.
7. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 13.
8. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in laws, regulations, or our business practices. Customers will be notified of significant updates via email or our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
By using our services, you agree to the terms outlined in this Privacy Policy.
Thank you for trusting Sunrover Dog Daycare LLC with your personal information and the care of your beloved pet.